qq55's Privacy Policy

qq55 is a trusted mobile casino and betting platform for users in Bangladesh. We believe your personal information is a valuable asset and protecting it is our fundamental responsibility.

This Privacy Policy ("Policy") describes what personal information we collect when you use the qq55 platform, how that information is used, who it may be shared with, and what rights you have over your information.

This policy applies to our website qq55.mom and all related services. By using our platform, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

We collect the following types of information when you register and use the qq55 platform:

2.1 Identity Information

• Your full name and preferred username
• Date of birth — for age verification purposes
• National ID card or passport number — for identity verification
• Gender (optional)

2.2 Contact Information

• Email address
• Mobile phone number
• Mailing address (where required)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

2.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session duration and login records
• Information collected through cookies and similar tracking technologies

2.5 Gaming Activity Information

• Play history — which games were played and for how long
• Betting patterns and preferences
• Bonus claim and usage records
• History of participation in promotional offers

We collect information in the following ways:

• Direct collection: Information you provide directly during account registration, login, and profile updates.
• Automatic collection: Information collected automatically through technology while you use our platform, such as browsing behaviour and device details.
• Through third parties: Transaction confirmation information from payment processors such as bKash, Nagad, Rocket, and Upay.
• Through cookies: Information collected via cookies and similar tracking technologies when you visit our website.

qq55 uses your information only for legitimate and necessary purposes. Details are outlined below:

4.1 Account Management

We use your identity and contact information to create, verify, and maintain your account. This ensures that only you can access your account.

4.2 Payment Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to verify the accuracy of transactions.

4.3 Customer Support

Your account and transaction information is needed to assist you effectively through our 24/7 live chat and email support.

4.4 Responsible Gaming

By analysing gaming activity data, we can ensure that users are playing responsibly. This helps us maintain a fair and safe environment on our platform.

4.5 Security & Fraud Prevention

By reviewing technical data and transaction patterns, we prevent unauthorised access, fraud, and money laundering risks.

4.6 Service Improvement

By analysing overall user behaviour (without identifying individuals), we continuously improve our platform, game selection, and user experience.

4.7 Communication & Notifications

Your email and mobile number are used to send you important account notifications, security alerts, and — with your consent — promotional offers.

qq55 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking institutions to complete financial transactions. These institutions operate under their own privacy policies.

5.2 Technology Service Providers

Technology companies that assist in operating our platform — such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) — receive only the information required to deliver their services.

5.3 Legal Obligations

In the case of lawful orders from competent authorities, judicial orders, or regulatory requirements, we may be obliged to provide information in compliance with applicable law.

The qq55 platform uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language preference, so you do not have to set them up again each time.
• Analytics cookies: Used to understand which pages are visited most and how users interact with the platform.
• Security cookies: Help with intrusion detection and fraud prevention.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

We retain your information only for as long as it is necessary and legally valid.

7.1 Active Account Data

We retain all relevant information for as long as your account is active. This ensures we can provide you with uninterrupted service.

7.2 After Account Closure

Even after an account is closed or deactivated, financial records and transaction history may be retained for a specified period in accordance with legal requirements.

7.3 Data Deletion Requests

You may contact us to request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

qq55 adopts industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transferred between your browser and our servers is secured using SSL/TLS encryption technology.
• Data Encryption: Sensitive information, particularly financial and identity-related data, is stored using strong encryption algorithms.
• Access Controls: Only authorised personnel can access your information, and strict role-based access controls are in place.
• Regular Security Audits: Our system security is regularly reviewed and tested so that any vulnerabilities can be identified and addressed quickly.
• Firewalls & Security Layers: Multi-layered security measures prevent unauthorised access and cyber attacks.
• Two-Factor Authentication: Two-factor authentication is available to further strengthen the security of your account.

As a user of the qq55 platform, you have the following rights over your personal information:

9.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

9.2 Right to Rectification

If your information is incorrect or out of date, you have the right to request a correction. We will make the necessary corrections as quickly as possible.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may need to retain some information to fulfil legal obligations.

9.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. We will take appropriate action after receiving your objection.

9.5 Right to Withdraw Consent

You may withdraw your consent to promotional communications at any time. Withdrawing consent will not affect the core functionality of your account.

To exercise these rights, please contact our support team.

The qq55 platform is intended for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor has used our platform, we will immediately close the relevant account and delete any collected information.

If a parent or guardian suspects that their child has created an account on our platform, please contact us without delay.

qq55 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of the policy on this page.
• Send a notification about the changes to your registered email address.
• Notify you about the changes when you log in to the platform.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. It is therefore in your interest to review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is able to assist in both Bengali and English.

Visit our qq55 Login page to access your account and reach us directly through live chat. We are always committed to protecting your privacy.